robert Bosch power tools gmbh

REDESIGNING INSPECTION CAMERAS

My Role

User research
UI / UX Design
prototyping

Summary

In a record time of just 1.5 years, I managed the redesign of two next-generation inspection cameras, handling everything from user research and ideation to prototyping and delivery. This project holds special significance to me, as it was one of my first in the company where I took full responsibility as an end-to-end designer.

PROBLEM STATEMENT

The earlier models were over a decade old, with small screens, low resolution, and clunky menu navigation. By the time I joined the project, it was already in progress, and the features had been set. I was expected to finalize the keypad design in just a week, and ideally, the UI was supposed to be completed within a few months as well. Typical daily challenges, right? So, how did I tackle it?

Approach

First, I put together a rough project plan detailing what needed to be done, the timeline, and how long each task would take. The plan included the research phase, concept development, a usability test, and the final delivery of the user stories. I reviewed this plan with my team lead and the project team, which helped me secure more time. Now, they had a clear understanding of when to expect deliverables from me and when the developers could begin their work.

Design process

I started by analyzing the quantitative data from product management, followed by desktop research, a competitive analysis, and a heuristic evaluation of the current product. This process helped us identify the main pain points of the users, forming the basis for our assumptions and guiding the development of a questionnaire for the user interviews.

user insights

Armed with the GIC and our interview guide, we conducted on-site interviews at construction sites and auto repair shops. We also provided them with a paper prototype to see which features were most important for quick access and how they would organize them.

These user insights, along with our revised information architecture, served as the foundation for an ideation workshop for the keypad that I led with our product and interaction designers. The outcome was presented to the product team and ultimately implemented as planned.

Delivery & user test

With the keypad design in place, we shifted our focus to the logic of the menu structure. A straightforward wireflow map was created and handed over to the developers for backend implementation. User stories were then written and executed following the Bosch style guide. Meanwhile, we developed interactive prototypes in ProtoPie to test usability and explore different variations.

Using the main findings we gathered, the final user stories were optimized and delivered. The implementation was then thoroughly tested until all bugs were resolved.

Customer feedback on amazon

After switching on the camera, it is very easy to make the basic settings and put the device into operation.

The camera has completely convinced me, because it is easy to use, delivers clear and sharp pictures and is very robust.

Learnings

Project's Success Stems from Excellent Team Collaboration

To successfully launch a project like this, it requires the motivation and dedication of the entire team. We had a tight schedule and worked closely together on an international level to deliver an optimal outcome. The ideas and expertise of each team member were essential, and it was only through mutual support in all areas that we were able to achieve our goals together.